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  • Writer's pictureDario Ferreira

Automating Healthcare Workflows

Process Automation Technology Streamlines Adding External Data to Patient Records

Healthcare is a multi-billion dollar industry, full of reams of complex and confidential patient and insurance data. Keeping all that information up-to-date and organized is a mammoth task for every healthcare organization. Fortunately, process automation technologies, which perform repetitive business tasks faster and more accurately, can help.

By implementing process automation solutions to streamline the flow of external patient data into an existing electronic health records (EHR) system, healthcare facilities can improve their data quality, minimize human errors, and provide better patient care. As a next-generation healthcare data repository, an EHR encompasses the now-well known electronic medical records (EMR) that most providers keep.

Accessing Multiple Input Sources

In an ideal world, patients would see a primary care physician at a single location that holds that patient’s entire health history, treatment plans, and diagnoses. This information could be retrieved quickly and easily with a few clicks of a mouse so that future care could be thoughtful and intentional.

The reality, however, is that patients often see many different providers from a family doctor to specialists to urgent care providers -- and many of those organizations have different, non-integrated medical records systems. As a result, an individual’s records can be scattered and disparate across many locations with no one organization holding a complete picture. Process automation solutions should be able to access medical documents across multiple input sources including:

  • Shared folders

  • Scanned paper documents

  • Secure email

  • Electronic fax system

  • Data from evolving technologies such as wearable devices

Automation Benefits

Automating the integration of these disparate healthcare records from multiple sources brings many benefits to a healthcare organization. Major advantages include:

  • Eliminate backlog

  • Reduce manual scanning and indexing tasks

  • Decrease data entry errors

  • Accelerate patient care

  • Streamline number of EMR systems to manage

  • Expedite administrative tasks

Relying on a process automation solution to streamline EMR additions means shifting a great deal of manual, repetitive tasks to helpful “bots” while freeing up healthcare staff to focus on higher-level tasks and better patient care. It’s a win-win for everyone.


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